Privacy Policy

When you book a pest inspection or treatment, we collect your name, phone number, email address and the service address, including the suburb and postcode. We also note the type of pest problem you describe so our technician arrives prepared.

If you contact us through our website, we receive the details you type into the form. Our technicians may record notes and photos of the property during a visit - for example, where termite activity was found or where bait stations were installed. We keep payment records for bookings you make with us.

We use your details to confirm your booking, send a technician to the right address, and follow up after a treatment to make sure the pests are gone. We also use your contact information to send reminders about warranty inspections or scheduled follow-up visits.

We use booking history and service notes to improve how we plan routes and prepare for jobs. If you've asked us to, we'll send you occasional updates about seasonal pest risks in Melbourne - you can opt out at any time.

Our website uses cookies to remember your preferences and to understand how visitors move through our pages. These small files help the site load faster and show us which pages people find most useful.

You can set your browser to refuse cookies or alert you when one is being placed. If you turn cookies off, some parts of the site may not work as smoothly, but you can still contact us to book a service.

We use website analytics tools to see how many people visit our site, which pages they read, and how they found us. These tools collect aggregated data such as browser type, device and approximate location - they don't identify you personally.

We also use booking and scheduling software to manage appointments, and a payment provider to process card payments securely. These providers only receive the information needed to do their job, and they're bound by their own privacy obligations.

We don't sell your personal information. We share it only with the people who help us run the business - our booking platform, payment processor and, where required, our insurer or legal adviser.

We may disclose information if the law requires it, such as in response to a court order or a request from a government authority. If we ever sell or transfer the business, your information would move with it under the same privacy commitments.

We keep your booking and service records for as long as we need them to honour warranties, meet our legal and tax obligations, and resolve any disputes. When that period ends, we securely delete or de-identify the information.

Website enquiry messages are kept for a shorter period unless they lead to a booking. You can ask us to delete your details earlier where we're not required to keep them.

We protect your information with locked storage for physical records and password-protected systems for digital records. Access is limited to team members who need it to do their job - our office staff, schedulers and the technician assigned to your property.

We use secure payment processing so your card details are handled by the payment provider, not stored on our systems. If a data breach ever affects your information, we'll notify you and the relevant authorities as required by Australian privacy law.

You can ask to see the personal information we hold about you, and we'll provide it within a reasonable time. If something is wrong or out of date, tell us and we'll correct it.

You can ask us to stop sending marketing messages at any time by replying to the message or calling our office. You can also ask us to delete information we no longer need. We'll explain if we're required to keep something for legal or warranty reasons.

Our services are booked by adults, and we don't knowingly collect personal information from children. If a child has provided information to us through our website, contact us and we'll remove it promptly.

Our website is not directed at children, and we don't market pest control services to them.

We may update this policy from time to time to reflect changes in our tools, services or legal obligations. When we do, we'll post the revised version on this page with a new effective date.

If a change is significant, we'll take reasonable steps to let you know - for example, a notice on our website or a message to the contact details you've given us.